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Frequently Asked Questions

  • Where is your office located?

Our office is located at 22491 Garrett Highway, McHenry, Maryland 21541.

  • What are your office hours?

Our office is open Monday through Thursday 8:30 am - 6 pm; Friday 8:30am - 8 pm; Saturday and Sunday 9 am - 5 pm.  We also offer 24/7 property management service that is on-call, no matter what day.

  • How do I reserve a property?

Reservations may be made conveniently online, search our inventory of Deep Creek Lake Vacation Rentals or call us at 301-387-7777 or 866-240-5680.

  • How old do I need to be to rent?

You must be 24 years of age to sign the rental agreement.

  • How many guests can stay in a vacation home?

All rental homes have a maximum occupancy limit. All renters must adhere to this limit. Failure to do so may result in eviction. Please refer to the specific occupancy number for each home before reserving, or ask one of our reservationists to assist you.

  • What are the vacation rentals equipped with?

All homes are equipped with pots and pans, dishes, cooking utensils, flatware, and glasses. Most homes are equipped with coffee makers, toasters, and/or blenders.  Please refer to individual property information page with a specific listing of amenities for your particular vacation rental. If you are in need of special items for your stay please bring them along, such as, chef’s knives, food processors, specialty pots and pans, and so on. Please visit our What to Bring page for complete list.  

  • Is there a minimum stay requirement?

The minimum stay will depend on the home and the season. Please refer to the specific rates for each home before reserving, or ask one of our reservationists to assist you. A 3 night minimum stay is required for all federal holidays.

  • Do you offer specials or discounts?

Year-round we have numerous specials or discounts available for certain homes. Please visit our Deep Creek Lake Specials page frequently as specials change quickly, or ask one of our reservationists if you are interested in participating. All lodging specials and/or discounts are not valid with any other promotion or discount, are not retroactive, and exclude holidays. Please keep in mind that a minimum night stay may apply to take advantage of the special and/or discount being offered.

  • What do I need to bring?

You will need to bring soap and toiletries, along with items that may include: paper towels, toilet paper, garbage bags, aluminum foil, plastic wraps, dish detergent, all purpose cleaner, bath soap, staple items (salt, pepper, sugar, etc.) and condiments. Please visit our What to Bring page for complete list.

  • How do I pay my rental deposit?

Once you have submitted your request for your desired vacation rental in Deep Creek Lake, our staff will be in contact to get the rental agreement signed and to take your credit card payment. A 50% deposit is due at time of booking, final payment is due 45 days prior to arrival.

  • How do I check-in?

You will not be required to check-in when you arrive in Deep Creek Lake. Once your reservation request is received, rental agreements are signed and your payment is received, you will be sent the information to access your vacation home. There is no official check-in process!

  • What are the check-in/check-out times?

Regular check-in time is 4:00 PM and check-out time is 12:00 PM, with the exception of the peak summer season* (see dates below). For a $35 fee, an early check-in of 2:00 PM, or a late check-out of 2:00 PM may be available. An early check-in cannot be confirmed until 48 hours prior to arrival.  As well, a late check-out cannot be confirmed until 48 hours prior to departure. Please contact 301-387-7777 for availability.

During the peak summer season, check-in time is 4:00 PM and check-out time is 10:00 AM. Early check-ins and late check outs are not permitted during the peak summer season.
* 2016 Peak Summer Season – 6/18/16 – 8/21/16
* 2017 Peak Summer Season – 6/17/17 – 8/20/17

  • What if a health emergency occurs during our vacation?

We hope that you have a safe and enjoyable vacation, however, sometimes injuries and health emergencies do occur.

If you experience a life threating emergency, please dial 911 immediately. The Deep Creek Lake area offers police, ambulance, and fire personnel 24/7.

If the injury or health emergency requires a visit to the ER, Garrett County Memorial Hospital offers a 24/7 emergency room. They are located at 251 North 4th Street, Oakland, Maryland 21550, and can be contacted by calling 301-533-4000.

If your injury or health emergency requires a doctor or nurse practitioner visit, Garrett Medical Group Urgent and Primary Care offers normal doctor hours without a required appointment. They are centrally located at 24441 Garrett Highway, McHenry, Maryland 21541, and can be contacted by calling 301-387-8718.

  • Are there any pharmacies in the area?

Centrally located in the resort area is Deep Creek Pharmacy, an Epic pharmacy. They are located at 24465 Garrett Highway, McHenry, Maryland 21541, and can be contacted by calling 301-387-5300. This pharmacy is located beside the Garrett Medical Group Urgent and Primary Care.

In nearby downtown Oakland, there is a Wal-Mart Supercenter pharmacy located at 13164 Garrett Highway, Oakland, Maryland 21550, and can be contacted by calling 301-334-8400; a CVS pharmacy located at 220 North 3rd Street, Oakland, Maryland 21550, and can be contacted by calling 301-334-6482; and a Walgreen's pharmacy located at 209 North 3rd Street, Oakland, Maryland 21550, and can be contacted by calling 301-334-1597. These pharmacies are all located in close proximity to Garrett Memorial Hospital.

  • How will snow accumulation affect our stay?

During the winter season, Deep Creek Lake can receive on average 100 inches of snow. Our area has superior snow removal equipment and personnel for all roads and highways. Each property's driveway or parking spaces will be plowed in a timely manner after each significant snow accumulation.  Please ask one of our reservationists how this process works for the Deep Creek rental you will be staying in. Please note: some of our homes require 4-wheel drive vehicle access during the winter season.